Deliverty & Returns
Delivery in 3~10 working days following your order, depends on your location.
Delivery to the US: 3 to 5 working days.
Delivery to the UK: 3 to 4 working days.
You can view all delivery details on your order page.
• By PayPal®
• By Stripe®
• By PingPong®
• Bank Transfers are also accepted; in order to pay by Bank Transfer, please contact our online customer service. Please note that processing purchases by Bank Transfer can take up to 3 business days. All transactions are secured. VERTU is provided with an encryption system to protect personal and payment data. VERTU does not keep any credit card information.
Returns and Exchanges
Due to the unique characteristics of luxury mobile phone, our products do not support returns and exchanges after unpacking. Please communicate with the courier to unpack and inspect the package face to face. If there is damage or other dissatisfaction, please refuse to sign in time. VERTU recommends that you take a video of the unpacking as evidence.
Buying a VERTU
The only way to guarantee the authenticity of an VERTU product is by making your purchase through our official website www.vertu.com, official online store, at an VERTU store or through an authorized distributor. We cannot guarantee nor verify the authenticity of an item purchased outside of the above official VERTU point of sale.
All VERTU products come with a manufacturer's warranty. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged. If you need to make a warranty service, it is best to contact us, so we can help guide you through the process.