These Terms and Conditions of Use govern your use of VERTU websites and mobile applications. In these Terms of Use, we use the term VERTU (and "we", "us" and "our") to refer to the head office of VERTU at the registered address and its affiliates.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform.




VERTU’s Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. To view VERTU’s Privacy Policy, click here. Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.



Protection Of Intellectual Property Rights

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected VERTU trademarks or are licensed for use by VERTU by third parties. Other trademarks are proprietary marks and are registered to their respective owners.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without VERTU’s express prior written consent.



Price, payment, taxes.

By submitting your order via the Site, you agree to pay the purchase price for the items you selected plus applicable sales tax, if any. Depending on the tax laws in your state, you may be required to pay use tax on purchases for which we do not collect sales tax.  VERTU regularly verifies that prices of the Products displayed on the Website are correct; however, VERTU cannot guarantee the absence of errors. In the event a Product is listed at an incorrect price, VERTU reserves the right, prior to delivery, to refuse or cancel orders placed for the Product listed at the incorrect price, regardless of whether the order has been confirmed or payment has been made. In such circumstances, VERTU shall offer the Client the opportunity to purchase the Product at the correct price. If the Client has already been charged for the purchase and the order is canceled prior to delivery, VERTU will issue a credit to Client's original form of payment.




Payment shall be made by any payment methods offered in the VERTU Official Website. Any refunds to you will be made to the same card or through the same payment method you used when making the original payment.

  • By PayPal® ;By Ping Pong®

  • Bank Transfers are also accepted; in order to pay by Bank Transfer, please contact our online customer service. Please note that processing purchases by Bank Transfer can take up to 3 business days. All transactions are secured. VERTU is provided with an encryption system to protect personal and payment data. VERTU does not keep any credit card information.

Your order will only be dispatched after your payment method has been verified and upon receipt of your card's debit authorisation.




Your order will be processed and performed when we have received your payment. We are not obliged to ship any products before we have received the full payment for the product.

All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. To estimate the total delivery time for a purchase, please allow up to three business days from the order date to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method.

If it is not possible for VERTU to ship the products within the delivery period mentioned in the VERTU Official Website or order confirmation, we will inform you thereof and allow you to terminate the order, in which case any payment made to VERTU will be reimbursed. Your other rights and remedies under consumer law remain unaffected.

Please also see our Delivery Policy for more details.



Warranty Policy

VERTU voluntarily offers a limited warranty in respect of certain VERTU branded products and accessories. The applicable warranty terms and conditions can be reviewed at Warranty Policy and are also contained in your packaging box.



Force Majeure

VERTU is not responsible for delays outside its control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.




VERTU does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. All information provided on the site is subject to change without notice. VERTU cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features. VERTU disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. You assume total responsibility for your use of the site and any linked sites.


VERTU reserves the right to do any of the following, at any time, without notice:

(1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason;

(2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms;

(3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.



Links to Other Sites

This Site may contain links to other independent third-party Web sites. These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under VERTU’s control, and VERTU is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.



Termination And Suspension

You agree that VERTU may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to VERTU, for which monetary damages would be inadequate, and you consent to VERTU obtaining any injunctive or equitable relief that VERTU deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies VERTU may have at law or in equity.

If VERTU does take any legal action against you as a result of your violation of these Terms of Use, VERTU will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to VERTU . You agree that VERTU will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.



Contact Us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

The information contained in this web site is subject to change without notice.


Room 505, 5/F Beverley Comm Ctr, 87-105 Chatham Rd South, TST KLN Hong Kong



These Terms and Conditions apply from [1 January 2022].